Documentation

Account Limits

Understand resource limits and how to request increases for your projects.

What are Account Limits?

Account limits are restrictions on the number of resources you can create per project. They help:

  • Prevent abuse and spam
  • Ensure platform stability
  • Manage resource allocation
  • Control costs

Limits are per project, not per account.

Default Limits

Every new project starts with these limits:

Resource Type Default Limit
VPS Instances 10
Database Instances 10
Cache Instances 10
Firewalls 10
SSH Keys 25
Snapshots 50 per instance
Team Members 10
Projects per User 5

Viewing Your Limits

Check current limits and usage:

  1. Navigate to Account Limits in the main menu
  2. View all limits for the current project
  3. See current usage vs. limit for each resource
  4. Visual progress bars show utilization

Usage Display

For each resource type, you'll see:

  • Current Usage: How many you're using now
  • Limit: Maximum allowed
  • Percentage: Usage as a percentage
  • Status: Color-coded indicator
    • 🟢 Green: Under 70% usage
    • 🟡 Yellow: 70-90% usage
    • 🔴 Red: 90-100% usage

What Happens When You Hit a Limit?

When you reach a limit:

  1. Creation Blocked: You cannot create more of that resource
  2. Error Message: Clear message explaining the limit
  3. Request Option: Link to request an increase
  4. Existing Resources: Continue working normally

Example: If you have 10 VPS instances (the limit) and try to create an 11th, you'll see:

You've reached the limit of 10 VPS instances for this project.
Please request a limit increase or delete unused instances.

Requesting Limit Increases

Need more resources? Request an increase:

How to Request

  1. Go to Account Limits
  2. Find the resource type you need to increase
  3. Click Request Increase
  4. Fill out the form:
    • Resource Type: Pre-filled
    • Current Limit: Shown for reference
    • Requested Limit: Enter your desired limit
    • Justification: Explain why you need the increase
  5. Click Submit Request

Justification Tips

Be specific and provide context:

Good Examples:

  • "Expanding production deployment from 5 to 15 microservices"
  • "Onboarding 3 new major clients, need 20 database instances"
  • "Scaling read operations, need 8 database replicas"

Poor Examples:

  • "Need more"
  • "Testing"
  • "Just in case"

Review Process

  1. Submission: Request submitted immediately
  2. Review: Our team reviews within 24-48 hours
  3. Decision: Approved or denied with feedback
  4. Notification: Email notification of decision
  5. Applied: If approved, new limit applied immediately

Approval Factors

We consider:

  • Account Age: Established accounts get priority
  • Payment History: Good standing helps
  • Current Usage: Are you using existing resources?
  • Justification: Clear business need
  • Request Size: Reasonable increases approved faster
  • Resource Type: Some resources easier to increase

Common Approval Scenarios

Usually Approved:

  • 2-3x current limit
  • Clear business justification
  • Good account standing
  • Reasonable resource request

May Require Discussion:

  • 5x+ current limit
  • Very new accounts
  • Payment issues
  • Vague justification

Typically Denied:

  • Speculative "just in case" requests
  • No clear justification
  • Recent account with no usage
  • Outstanding payment issues

Managing Within Limits

Can't wait for approval? Optimize your usage:

VPS Instances

Consolidate:

  • Use containers instead of separate VPS
  • Run multiple services per VPS
  • Use orchestration (Docker, Kubernetes)

Clean Up:

  • Delete unused development/test instances
  • Remove old staging environments
  • Archive old projects

Database Instances

Optimize:

  • Use one database with multiple schemas
  • Share databases across applications
  • Use read replicas instead of separate instances

Clean Up:

  • Remove unused test databases
  • Archive old project databases
  • Consolidate similar databases

Cache Instances

Consolidate:

  • Use Redis databases (0-15 per instance)
  • Share cache instance across applications
  • Use key prefixes for separation

Clean Up:

  • Remove development cache instances
  • Delete unused staging caches

Firewalls

Reuse:

  • One firewall can attach to multiple instances
  • Create shared firewalls for common use cases
  • Use templates for similar configurations

Clean Up:

  • Delete unused firewalls
  • Consolidate similar firewalls

Snapshots

Manage:

  • Delete old snapshots regularly
  • Keep only necessary recovery points
  • Use automated cleanup policies

Limit Increase Pricing

Limit increases are free. There's no charge for raising your limits.

You only pay for the resources you actually use, not for the limit itself.

Example:

  • Default limit: 10 databases
  • Increased to: 50 databases
  • You create: 12 databases
  • You pay for: 12 databases only

Project-Specific Limits

Limits are per project, so:

  • Each project has independent limits
  • Creating a new project gives you a fresh set of limits
  • Use multiple projects to separate resources

Example:

  • Production Project: 10/10 VPS used
  • Development Project: 2/10 VPS used
  • Total Across Projects: 12 VPS possible

Enterprise Limits

Need very high limits? Consider Enterprise:

Enterprise Benefits

  • Much higher default limits
  • Faster approval for increases
  • Dedicated support for scaling
  • Custom resource allocation

Typical Enterprise Limits

  • 100+ VPS instances
  • 100+ database instances
  • 100+ cache instances
  • Unlimited snapshots
  • 50+ team members

Get Enterprise

Contact our sales team:

  • Email: sales@danubedata.com
  • Through dashboard: Contact Support
  • Schedule a call to discuss your needs

Temporary Limit Increases

Need a short-term increase?

Scenarios

  • Load testing
  • Product launch
  • Seasonal traffic spike
  • Migration from another provider

Request Process

  1. Submit increase request as normal
  2. In justification, mention it's temporary
  3. Specify the duration needed
  4. We can approve temporary increases faster

Post-Event

  • Reduce resources after event
  • Limits may be adjusted back down
  • Contact support to discuss

Frequently Asked Questions

Why do limits exist?

Limits prevent:

  • Accidental runaway resource creation
  • Cost overruns
  • Platform abuse
  • Resource exhaustion

They ensure platform reliability for all users.

Can I get instant limit increases?

For security and stability, all increases require review. Premium support customers may get faster reviews (under 4 hours).

What if I need resources urgently?

  1. Optimize current usage first
  2. Submit request with "urgent" in justification
  3. Contact support via dashboard
  4. Consider Premium Support for faster response

Do limits reset?

No. Once increased, limits stay at the higher level unless:

  • You request a decrease
  • Temporary increase expires
  • Account issues require adjustment

Can I decrease my limits?

Yes, contact support. However, there's no benefit since limits are free.

Do limits apply to snapshots?

Yes, 50 snapshots per instance (VPS, database, or cache). Total across all instances in a project can be much higher.

Are there bandwidth limits?

No bandwidth limits. First 1TB of egress per month is free, then $0.01/GB.

Are there API rate limits?

Yes, but they're very generous:

  • 1,000 requests per hour per project
  • Enterprise accounts: 10,000+ requests per hour

See API Rate Limits for details.

Best Practices

Plan Ahead

  • Request increases before you need them
  • Allow 24-48 hours for review
  • Don't wait until you're blocked

Be Realistic

  • Request what you need, not arbitrary numbers
  • Easier to get multiple small increases than one huge increase
  • Show gradual growth

Clean Up Regularly

  • Delete unused resources weekly
  • Review usage monthly
  • Keep within 70% of limits when possible

Use Multiple Projects

  • Separate production and development
  • Independent limits per project
  • Better organization

Document Growth

  • Track resource usage over time
  • Forecast future needs
  • Use data to justify increases

Monitoring Your Limits

Set up notifications (coming soon):

  • Alert when reaching 80% of any limit
  • Weekly limit usage summary
  • Notification before hitting limits

Next Steps

Need higher limits? Request an increase now.