Terms of Service

1. Acceptance of Terms

By accessing and using DanubeData's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our services.

2. Description of Service

DanubeData provides managed cloud infrastructure services including but not limited to:

• Virtual Private Servers (VPS)
• Managed Redis, Valkey, and Dragonfly cache instances
• Managed PostgreSQL, MySQL, and MariaDB databases
• Related infrastructure services

3. Account Registration

To use our services, you must:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Acceptable Use Policy

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Distribute malware, viruses, or harmful code
• Conduct unauthorized security testing or attacks
• Send unsolicited commercial communications (spam)
• Mine cryptocurrency without explicit written permission
• Engage in any activity that disrupts or interferes with our services

5. Payment Terms

Billing: Services are billed hourly based on actual usage. Monthly estimates are provided for reference.

Payment Methods: We accept major credit cards and other payment methods as specified in your account settings.

Failed Payments: Services may be suspended if payment fails. You remain responsible for all charges incurred.

Refunds: Refunds are provided on a case-by-case basis at our discretion.

6. Service Level Agreement (SLA)

We strive to maintain 99.9% uptime for our services. Please refer to our separate SLA document for detailed terms and compensation policies.

7. Data Protection and Privacy

Your use of our services is also governed by our Privacy Policy. We are committed to protecting your data and complying with GDPR and other applicable data protection regulations.

8. Service Modifications

We reserve the right to:

• Modify or discontinue services with reasonable notice
• Update pricing with 30 days advance notice
• Implement maintenance windows as needed
• Update these terms with notice to users

9. Limitation of Liability

To the maximum extent permitted by law, DanubeData shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from unauthorized access to your account
• Service interruptions beyond our reasonable control

Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

10. Intellectual Property

All content, trademarks, and intellectual property related to DanubeData services remain the property of DanubeData or its licensors. You retain all rights to your own data and content.

11. Termination

Either party may terminate the service agreement:

• By You: At any time by deleting your account
• By Us: For violation of these terms, non-payment, or abuse of services

Upon termination, you remain responsible for any outstanding charges. Your data will be retained for 30 days before permanent deletion.

12. Service Provider

The DanubeData platform and services are provided by:

IFAS Consult SRL
Registration Number (CUI): RO46614360
Trade Register: J30/870/2022
Registered Office: Cluj-Napoca, Cluj County, Romania
Email: contact@danubedata.ro
Support: support@danubedata.ro

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Romania. Any disputes arising from or related to these terms or the use of our services shall be subject to the exclusive jurisdiction of the courts of Cluj-Napoca, Cluj County, Romania.

14. Contact Information

For questions about these Terms of Service, please contact us at:

Legal Inquiries: contact@danubedata.ro
General Support: support@danubedata.ro
Billing Questions: billing@danubedata.ro