Billing & Payments
Understand how billing works on DanubeData and manage your payment methods.
Billing Model
DanubeData uses hourly billing - you only pay for what you use.
How It Works
- Resources are billed per hour while they exist
- Invoices are generated monthly
- Payment is automatically charged to your default payment method
- Stopped instances are still billed (storage costs)
What's Billed
- Compute: vCPU and RAM resources
- Storage: Disk space used by instances
- Snapshots: Snapshot storage (per GB)
- Backups: Backup storage (per GB)
- Network Egress: Outbound data transfer
- Replicas: Additional compute/storage for replicas
What's Free
- Inbound Traffic: Data transfer into DanubeData
- Private Network Traffic: Internal communication between instances
- API Calls: No charges for API usage
Pricing
VPS Instances (Shared CPU)
| Profile | vCPUs | RAM | Storage | Monthly |
|---|---|---|---|---|
| Nano (Shared) | 2 | 2 GB | 40 GB | €4.49 |
| Micro (Shared) | 3 | 4 GB | 80 GB | €7.49 |
| Small (Shared) | 4 | 8 GB | 160 GB | €12.49 |
| Medium (Shared) | 8 | 16 GB | 320 GB | €24.99 |
| Large (Shared) | 16 | 32 GB | 640 GB | €49.99 |
VPS Instances (Dedicated CPU)
| Profile | vCPUs | RAM | Storage | Monthly |
|---|---|---|---|---|
| Nano | 1 | 2 GB | 40 GB | €8.99 |
| Micro | 2 | 4 GB | 80 GB | €14.99 |
| Small | 2 | 8 GB | 160 GB | €24.99 |
| Medium | 4 | 16 GB | 320 GB | €49.99 |
| Large | 8 | 32 GB | 640 GB | €99.99 |
Database Instances
| Profile | vCPU | RAM | Storage | Monthly |
|---|---|---|---|---|
| Small | 2 | 4 GB | 50 GB | €19.99 |
| Medium | 4 | 8 GB | 100 GB | €39.99 |
| Large | 8 | 16 GB | 200 GB | €79.99 |
Cache Instances (Redis/Valkey)
| Profile | vCPU | RAM | Monthly |
|---|---|---|---|
| Micro | 1 | 1 GB | €4.99 |
| Small | 2 | 2 GB | €9.99 |
| Medium | 4 | 4 GB | €19.99 |
| Large | 8 | 8 GB | €39.99 |
Additional Services
- Snapshots: €0.073 per GB per month
- Object Storage: €3.99/month (includes 1 TB storage + 1 TB egress)
- Network Egress: €1.21/TB overage (20 TB included per VPS)
Payment Methods
Supported Payment Methods
- Credit Cards: Visa, Mastercard, American Express
- Debit Cards: Visa, Mastercard
- Payment Processing: Powered by Stripe
Adding a Payment Method
- Navigate to Billing in the main menu
- Click the Payment Method tab
- Click Add Payment Method
- Enter your card details
- Click Save
Setting a Default Payment Method
- Go to Billing > Payment Method
- Click Set as Default on your preferred card
- This card will be used for all automatic charges
Removing a Payment Method
- Go to Billing > Payment Method
- Click Remove on the card you want to delete
- Confirm the removal
Note: You cannot remove your only payment method if you have active resources.
Invoices
Viewing Invoices
- Navigate to Billing
- Click the Invoices tab
- View all past and pending invoices
Invoice Details
Each invoice includes:
- Billing period
- Itemized charges for each resource
- Usage hours for each item
- Total amount
- Payment status
Downloading Invoices
- Go to Billing > Invoices
- Click Download PDF on any invoice
- Save the PDF for your records
Usage Tracking
Current Usage
View your current month's usage:
- Navigate to Billing
- Click the Usage tab
- See real-time resource costs
Resource Breakdown
The usage tab shows:
- Active resources
- Hours used this month
- Current month's estimated cost
- Cost per resource
Billing Alerts
Set Up Alerts (Coming Soon)
Get notified when:
- Your monthly bill exceeds a threshold
- A resource is costing more than expected
- Payment fails
Failed Payments
What Happens
If a payment fails:
- You'll receive an email notification
- We'll retry the charge 3 times over 7 days
- If all retries fail, resources may be suspended
Resolving Failed Payments
- Update your payment method
- Ensure sufficient funds
- Contact your bank if needed
- Retry payment manually in the dashboard
Account Credits
Promotional Credits
- Applied automatically to your account
- Used before charging your payment method
- Shown on your invoice
Referral Credits (Coming Soon)
Earn credits by referring friends:
- €50 credit for each referral
- Your friend gets €50 too
Billing FAQs
When am I charged?
Invoices are generated on the 1st of each month for the previous month's usage.
Can I get a refund?
We generally don't offer refunds, but contact support if you have special circumstances.
Do you offer annual discounts?
Not currently, but we're working on annual plans with discounted rates.
How do I cancel my account?
Delete all resources and remove your payment method. Your account will remain active but won't be charged.
Can I change my billing address?
Yes, update your billing information in Billing > Payment Method.
Enterprise Billing
Need custom billing options?
- Invoice Billing: NET 30 payment terms
- Purchase Orders: PO support
- Volume Discounts: Reduced rates for high usage
- Custom Contracts: Annual agreements
Contact our sales team for enterprise pricing.
Next Steps
Need help with billing? Contact our support team through the dashboard.