Documentation

Account Settings

Manage your personal account settings, profile, and security preferences.

Profile Information

Update Your Name

  1. Navigate to Profile from the user menu
  2. In the Profile Information section, update your name
  3. Click Save

Update Your Email

  1. Go to Profile
  2. In the Profile Information section, enter your new email
  3. Click Save
  4. Verify your new email address via the confirmation email

Note: Your old email will remain active until you verify the new one.

Profile Photo

Upload a profile photo to personalize your account:

  1. Go to Profile
  2. Click Select A New Photo
  3. Choose an image from your computer
  4. Click Save

Supported formats: JPG, PNG, GIF (max 2MB)

Security Settings

Change Password

Update your password regularly for security:

  1. Navigate to Profile
  2. Go to the Update Password section
  3. Enter your current password
  4. Enter your new password
  5. Confirm your new password
  6. Click Save

Password Requirements:

  • Minimum 8 characters
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • At least one special character recommended

Two-Factor Authentication (2FA)

Add an extra layer of security to your account:

Enable 2FA

  1. Go to Profile
  2. Find the Two Factor Authentication section
  3. Click Enable
  4. Scan the QR code with your authenticator app:
    • Google Authenticator
    • Authy
    • 1Password
    • LastPass Authenticator
  5. Enter the 6-digit code from your app
  6. Click Confirm
  7. Save your recovery codes in a safe place

Recovery Codes

Recovery codes let you access your account if you lose your phone:

  • Each code can be used once
  • Store them securely (password manager recommended)
  • Generate new codes if you use them all
  • Keep them offline for maximum security

Disable 2FA

  1. Go to Profile
  2. Find the Two Factor Authentication section
  3. Click Disable
  4. Confirm with your password

Browser Sessions

Manage active sessions across all your devices:

View Active Sessions

See where you're logged in:

  • Device type (Desktop, Mobile, Tablet)
  • IP address
  • Last active time
  • Current session marked

Log Out Other Sessions

If you suspect unauthorized access:

  1. Go to Profile
  2. Find the Browser Sessions section
  3. Click Log Out Other Browser Sessions
  4. Enter your password
  5. Click Log Out Other Browser Sessions

This logs you out from all other devices but keeps your current session active.

API Tokens

Manage API tokens for programmatic access:

Create an API Token

  1. Navigate to API Tokens from the user menu
  2. Click Create API Token
  3. Enter a descriptive name (e.g., "CI/CD Pipeline", "Mobile App")
  4. Select permissions:
    • Read: View resources
    • Create: Create new resources
    • Update: Modify existing resources
    • Delete: Remove resources
  5. Click Create
  6. Copy your token immediately - it won't be shown again!

Token Security

  • Treat tokens like passwords
  • Never commit tokens to version control
  • Use environment variables
  • Rotate tokens regularly
  • Delete unused tokens

Revoke a Token

  1. Go to API Tokens
  2. Click Delete next to the token
  3. Confirm deletion

The token becomes invalid immediately.

Email Preferences

Email Notifications

Choose which emails you want to receive:

  • Account Activity: Login alerts, password changes
  • Billing Updates: Invoices, payment failures
  • Service Alerts: Maintenance, outages, updates
  • Marketing: Product updates, tips, newsletters

Update preferences:

  1. Go to Profile
  2. Scroll to Email Preferences
  3. Toggle notifications on/off
  4. Click Save

Unsubscribe from Marketing

Click the unsubscribe link at the bottom of any marketing email.

Note: You'll still receive critical account and billing emails.

Privacy & Data

Data Export

Request a copy of your data:

  1. Contact support via the dashboard
  2. Request a data export
  3. Receive a download link within 48 hours

Exported data includes:

  • Account information
  • Resource configurations
  • Billing history
  • Support tickets

Account Deletion

Warning: This action is permanent and irreversible!

Before deleting your account:

  1. Delete all resources
  2. Download any needed data
  3. Export invoices for records
  4. Remove payment methods

To delete your account:

  1. Contact support
  2. Confirm deletion via email
  3. Account and data deleted within 30 days

Account Limits

View your current resource limits:

  1. Navigate to Account Limits
  2. View limits for:
    • VPS Instances
    • Database Instances
    • Cache Instances
    • Firewalls
    • SSH Keys
    • Snapshots

Request Limit Increases

Need higher limits?

  1. Go to Account Limits
  2. Click Request Increase
  3. Select the resource type
  4. Enter desired limit
  5. Provide justification
  6. Click Submit Request

Requests are typically reviewed within 24-48 hours.

Billing Information

Manage billing separately for each project:

  • Payment methods
  • Billing address
  • Tax information
  • Invoices

See Billing & Payments for details.

Account Security Best Practices

Strong Authentication

  1. Use a strong, unique password
  2. Enable two-factor authentication
  3. Use a password manager
  4. Don't share your password

Session Management

  1. Log out from shared devices
  2. Review active sessions regularly
  3. Log out unused sessions
  4. Use secure networks

API Security

  1. Use API tokens instead of passwords
  2. Give minimum necessary permissions
  3. Rotate tokens regularly
  4. Monitor API usage
  5. Revoke suspicious tokens

Account Monitoring

  1. Review account activity regularly
  2. Check login notifications
  3. Monitor resource changes
  4. Review billing for unusual charges
  5. Keep contact email current

Troubleshooting

Can't Log In

Forgot password?

  1. Click Forgot Password on login page
  2. Enter your email
  3. Check your email for reset link
  4. Create a new password

Lost 2FA device?

  1. Click Use Recovery Code on 2FA page
  2. Enter one of your recovery codes
  3. Disable 2FA and re-enable with new device

Account locked?

  • Too many failed login attempts lock accounts for 15 minutes
  • Contact support if you need immediate access

Email Not Received

Check:

  1. Spam/junk folder
  2. Email filters
  3. Email address is correct
  4. Wait a few minutes (delays can happen)

Still nothing? Contact support.

Can't Enable 2FA

  1. Ensure your device clock is synchronized
  2. Try a different authenticator app
  3. Clear browser cache
  4. Try a different browser
  5. Contact support if issues persist

Support

Need help with your account?

  • Email Support: Available through the dashboard
  • Response Time: 24-48 hours
  • Premium Support: < 4 hour response (add-on available)

Next Steps