Legal

Changes in 2026-05-16

Side-by-side comparison of changes between versions of the DanubeData Terms of Service.

Last updated: May 16, 2026
From: (no prior published version)→To: 2026-05-16·Effective May 16, 2026
1+1. Acceptance of Terms
12
3+By accessing and using DanubeData's services, you accept and agree to be bound by the terms and provision of this agreement.
4+If you do not agree to these Terms of Service, please do not use our services.
5+
6+2. Description of Service
7+
8+DanubeData provides managed cloud infrastructure and application services including but not limited to:
9+
10+Virtual Private Servers (VPS) with dedicated and shared CPU options
11+
12+Managed Databases (MySQL, PostgreSQL, MariaDB) with replica support
13+
14+Managed Cache Instances (Redis, Valkey, Dragonfly)
15+
16+S3-compatible Object Storage
17+
18+Serverless Containers (Rapids) with scale-to-zero
19+
20+Static Sites hosting with automated build and deployment
21+
22+Managed Applications (e.g., n8n, WordPress, Ghost)
23+
24+Storage Share (Nextcloud-based file storage and collaboration)
25+
26+Persistent Volumes for VPS instances
27+
28+Automated Snapshots & Backups
29+
30+3. Account Registration
31+
32+To use our services, you must:
33+
34+Provide accurate, current, and complete information during registration
35+
36+Maintain and promptly update your account information
37+
38+Maintain the security of your account credentials
39+
40+Accept responsibility for all activities that occur under your account
41+
42+Notify us immediately of any unauthorized use of your account
43+
44+4. Acceptable Use Policy
45+
46+You agree not to use our services to:
47+
48+Violate any applicable laws or regulations
49+
50+Infringe on intellectual property rights
51+
52+Distribute malware, viruses, or harmful code
53+
54+Conduct unauthorized security testing or attacks
55+
56+Send unsolicited commercial communications (spam)
57+
58+Mine cryptocurrency without explicit written permission
59+
60+Run BitTorrent clients, seedboxes, or peer-to-peer file sharing software
61+
62+Operate Tor exit nodes or relays, or public/open proxy services
63+
64+Engage in any activity that disrupts or interferes with our services
65+
66+Publish, store, transmit, or distribute pornographic, obscene, or sexually explicit material, regardless of legality, age verification, or jurisdiction
67+
68+Publish, store, or distribute extremist content
69+
70+Operate gambling services or publish, store, or distribute gambling content of any kind
71+
72+Publish defamatory content, or content that insults or disparages individuals or groups
73+
74+For the full and detailed list of prohibited activities and content, please refer to our Acceptable Use Policy.
75+
76+5. Payment Terms
77+
78+Billing: Services are billed hourly based on actual usage. Monthly estimates are provided for reference.
79+
80+Payment Methods: We accept major credit cards and other payment methods as specified in your account settings.
81+
82+Failed Payments: Services may be suspended if payment fails. You remain responsible for all charges incurred.
83+
84+Refunds: Refunds are provided on a case-by-case basis at our discretion.
85+
86+6. Service Level Agreement (SLA)
87+
88+We strive to maintain 99.9% uptime for our services. Please refer to our separate SLA document for detailed terms and compensation policies.
89+
90+7. Data Protection and Privacy
91+
92+Your use of our services is also governed by our Privacy Policy. We are committed to protecting your data and complying with GDPR and other applicable data protection regulations.
93+
94+8. Network Security and Abuse Prevention
95+
96+To protect our infrastructure, other customers, and comply with legal obligations, DanubeData employs standard network-level monitoring and abuse detection, consistent with industry practices.
97+
98+8.1 Network-Level Monitoring
99+
100+Like all hosting providers, we monitor network traffic at the infrastructure level. This includes:
101+
102+Network traffic analysis: Monitoring traffic patterns for signs of DDoS attacks, spam, port scanning, and other network abuse
103+
104+Resource usage metrics: Monitoring CPU, memory, bandwidth, and disk I/O at the hypervisor level to detect anomalies
105+
106+IP reputation monitoring: Checking our IP ranges against public blocklists and abuse databases
107+
108+Inbound abuse reports: Responding to complaints from third parties and our upstream provider
109+
110+We do not access the contents of your VPS instances, files, databases, or application data. Our monitoring operates at the network and hypervisor level only. We do not inspect your running processes, cron jobs, file systems, or web directories unless you explicitly request support assistance or a valid legal order requires it.
111+
112+8.2 Infrastructure Access
113+
114+As a virtualization provider, DanubeData has hypervisor-level access to the physical servers that host your VPS instances. This is inherent to all virtualized hosting (including AWS, DigitalOcean, Hetzner, etc.) and is not unique to DanubeData. This access is used solely for:
115+
116+Hardware maintenance and infrastructure operations
117+
118+Emergency recovery when requested by you
119+
120+Complying with valid legal orders from competent authorities
121+
122+We do not use this access to proactively inspect or monitor the contents of your instances. If you require a higher level of data isolation, we recommend full-disk encryption within your VPS.
123+
124+9. Service Modifications, Plan Changes, and Discontinuation
125+
126+9.1 Minor Modifications
127+
128+We may modify, enhance, or update our services without prior notice for the following:
129+
130+Bug fixes, security patches, and performance improvements
131+
132+Backwards-compatible feature additions
133+
134+Minor changes to the user interface or documentation
135+
136+Routine maintenance (see Section 9.6)
137+
138+9.2 Material Service Changes
139+
140+We may make material changes that alter the functionality of a service in a non-breaking
141+manner with at least 30 days advance notice. Notice will be sent to the email address on
142+file and posted on your account dashboard.
143+
144+9.3 Pricing Changes
145+
146+We will provide at least 30 days advance notice of any price increases. If a price
147+increase affects a service you are actively using, you may downgrade or cancel the
148+affected service at any time before the new price takes effect, without penalty and
149+with a pro-rated refund of any prepaid amounts.
150+
151+9.4 Plan and SKU Discontinuation
152+
153+If we discontinue a specific plan, instance type, or SKU (for example, a particular VPS
154+size, database tier, or cache profile) while continuing to offer the underlying product
155+category, we will:
156+
157+Provide at least 60 days advance written notice
158+
159+Allow you to continue using the discontinued plan until the end of the notice period
160+
161+Offer migration to an equivalent or upgraded plan at the same or lower price, where commercially reasonable
162+
163+Provide free assistance with migrating data and configuration to a comparable plan
164+
165+Issue a pro-rated service credit or refund for any unused prepaid amount if no acceptable migration path is available
166+
167+9.5 Product Discontinuation
168+
169+If we discontinue an entire product category (for example, retiring VPS, Managed Databases,
170+Object Storage, or Serverless Containers as a product line), we will:
171+
172+Provide at least 90 days advance written notice
173+
174+Maintain the discontinued service in operational or read-only mode for the full notice period to allow data export
175+
176+Provide tools and documentation for exporting your data in a standard, portable format
177+
178+Provide free migration assistance where commercially reasonable
179+
180+Issue a pro-rated refund of any prepaid amounts for the discontinued service
181+
182+9.6 Maintenance Windows
183+
184+We may perform scheduled and emergency maintenance as needed to maintain service
185+reliability and security. Scheduled maintenance with expected customer impact will be
186+announced at least 48 hours in advance via your account dashboard and the DanubeData
187+status page.
188+
189+9.7 Emergency, Legal, or Security-Driven Changes
190+
191+Notwithstanding the notice periods above, we may modify, suspend, or discontinue services
192+with immediate effect — and with notice given as soon as practicable — where required by:
193+
194+Applicable law, a court order, or a directive from a competent authority
195+
196+A directive or policy change from our upstream infrastructure provider
197+
198+A serious security threat, ongoing abuse, or risk to other customers or third parties
199+
200+Force majeure events beyond our reasonable control
201+
202+9.8 How Notice Is Given
203+
204+Where this section requires notice, we will provide it by at least two of the following
205+channels: email to the primary account contact on file, a notification in your account
206+dashboard, or an announcement on the DanubeData status page or product changelog.
207+
208+9.9 Updates to These Terms
209+
210+We may update these Terms of Service from time to time. Non-material changes (such as
211+typo corrections, clarifications, or updates to contact details) take effect immediately
212+on publication.
213+
214+Material changes — including changes that affect your rights, obligations, pricing, data
215+handling, or the scope of services — will be communicated at least 30 days before
216+they take effect by both of the following channels:
217+
218+Email to the primary account contact on file
219+
220+A notice in your account dashboard
221+
222+The notice will state the effective date and summarize the change. If you do not agree
223+to a material change, you may terminate your account without penalty at any time before
224+the effective date and receive a pro-rated refund of any prepaid amounts. Your continued
225+use of the services on or after the effective date constitutes acceptance of the updated
226+terms.
227+
228+10. Limitation of Liability
229+
230+To the maximum extent permitted by law, DanubeData shall not be liable for:
231+
232+Indirect, incidental, or consequential damages
233+
234+Loss of profits, data, or business opportunities
235+
236+Damages resulting from unauthorized access to your account
237+
238+Service interruptions beyond our reasonable control
239+
240+Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.
241+
242+11. Intellectual Property
243+
244+All content, trademarks, and intellectual property related to DanubeData services remain the property of DanubeData or its licensors.
245+You retain all rights to your own data and content.
246+
247+12. Termination
248+
249+Either party may terminate the service agreement:
250+
251+By You: At any time by deleting your account
252+
253+By Us: For violation of these terms, non-payment, or abuse of services
254+
255+Upon termination, you remain responsible for any outstanding charges. Your data will be retained for 30 days before permanent deletion.
256+
257+13. Service Provider
258+
259+The DanubeData platform and services are provided by:
260+
261+IFAS Consult SRL
262+
263+Registration Number (CUI): RO46614360
264+
265+Trade Register: J30/870/2022
266+
267+Registered Office: Satu Mare, Satu Mare County, Romania
268+
269+Email: contact@danubedata.ro
270+
271+Support: support@danubedata.ro
272+
273+14. Governing Law
274+
275+These Terms of Service are governed by and construed in accordance with the laws of Romania.
276+Any disputes arising from or related to these terms or the use of our services shall be subject
277+to the exclusive jurisdiction of the courts of Satu Mare, Satu Mare County, Romania.
278+
279+15. Contact Information
280+
281+For questions about these Terms of Service, please contact us at:
282+
283+Legal Inquiries: contact@danubedata.ro
284+
285+General Support: support@danubedata.ro
286+
287+Billing Questions: billing@danubedata.ro
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