Support Tickets Rebuilt With Live Replies

What's changed

• Your tickets list reads in plain words (Awaiting support, In progress, Awaiting your reply, Resolved, Closed), shows unread replies and who spoke last, offers an Awaiting your reply filter with a banner when support is waiting on you, and runs search, status and sort over all your tickets instead of only the page on screen.
• Replies and status changes from support appear on the list and on an open ticket as they happen, without reloading the page.
• The new ticket form lets you choose the kind of request from cards, link the ticket to a VPS, database, cache, queue, bucket, Rapids container, static site or app, attach files by picking or dropping them, and suggests up to three matching documentation articles as you type the subject; Contact support in the More menu of a VPS, database, cache, queue, bucket, static site or app page opens the form with that resource already chosen.
• A ticket reads as a conversation, oldest first, with a New line above what support wrote since your last visit; images open in a side drawer, and Mark as resolved asks you to confirm first.
• You can reply to a resolved or closed ticket, which reopens it; Ctrl + Enter (Cmd + Enter on a Mac) sends your reply, and what you have typed is kept in your browser until you send it, separately for each person who uses that browser.
• Text you type between angle brackets, such as a placeholder in a configuration line, is now kept as typed in tickets, replies and rating comments; before, it was silently deleted.