Verified Support Requests, Visible Support Actions

What's changed

• Every project now has a customer number. Find it under Profile > Sign-in and security > Your customer numbers, at the top of Billing and in the project's settings; your invoices show the number of the project that pays them
• Set a support PIN of 8 to 12 digits under Profile > Sign-in and security. It is yours, not a project's, so it works with the customer number of every project you belong to. We keep only a scrambled copy, setting it asks you to confirm it's you, and we email you whenever it is set, changed or removed
• When you contact us any way other than a console ticket, such as email or phone, we ask for your customer number, your support PIN and the email address of your account before we change anything or share any account data. A ticket opened from the console asks for nothing, because we already know it's you
• If you haven't set a PIN, we can't act on a request that comes by email or phone, and we ask you to open a ticket from the console instead
• We email you when our support team confirms it's you with your PIN, and when repeated wrong PINs lock verification for an hour, so a request that wasn't yours can't go unnoticed
• What DanubeData Support changes on your account now appears in your project's Activity Log as DanubeData Support, with the name of the person and the request it was for, and the Support view lists only those entries. Each PIN check, including a failed one, and each time support signs in to your console for troubleshooting is recorded there too