API Tokens Can Open Support Tickets and Request Limit Increases

What's changed

• Open, list, read, reply to and resolve support tickets with /api/v1/support-tickets using a token that has the support:read and support:write abilities; neither is on by default and tokens you made earlier do not have them, so tick them on the token under Security, API tokens (a token with all abilities, such as the one danube login creates, can use tickets too)
• A ticket opened or a reply sent with a token is marked as coming from an API token and names it, and you get an email that names the token when it opens a ticket and a short one when it replies (at most once an hour for each ticket); before we change anything or share account data because of what a token sent, we verify the sender with your customer number, account email and support PIN, so set a support PIN first
• Each person can open 10 tickets and send 60 replies an hour through the API, an Idempotency-Key header makes a retry safe, files can be added in the console only, and tickets work even when your project has no card yet or a payment has failed
• To ask for higher limits with a token, give it the account-limits:request ability and POST /api/v1/account-limits/increase-requests; nothing changes when the request arrives, because it waits for the project owner, who is emailed and decides it in the console, where approving asks them to confirm it's them
• The agent polls GET /api/v1/approvals/{id} until the approval stops being pending; only one request can wait per project, a request nobody decides within 24 hours expires, and an approved one goes to our team for review like a request filed on the Account limits page
• On the support ticket endpoints, a token that lacks support:read or support:write now gets a 403 that names the missing ability, such as: This token does not have the support:write ability
• In the MCP server the same operations are the support_tickets_list, support_tickets_create, support_tickets_get, support_tickets_replies_create and support_tickets_resolve tools, plus account_limits_increase_requests_create and approvals_get