Account Deletion Requests Stay Open Until Done
If deleting your account can't be finished, your request is now kept and finished for you, and we email you when it is done.
What's changed
- If deleting your account fails, the page now says your request is saved and we have been alerted, instead of leaving you with an error. We finish the deletion and email you once it is done, so you don't need to ask again
- When your account is deleted we email you what was deleted and what we keep, and if you didn't ask for it, the email tells you to write to support right away
- As soon as you ask to delete your account, we stop the product tips and reminders we send you
- We keep invoices and payment records for as long as the law requires, typically 7 years. About 30 days after your account is deleted we erase any written feedback you left, your name, your email address and the account and project identifiers attached to your request; the reason options you chose stay
- A member of a project who started a database or cache update there can now delete their own account. The deletion used to fail, and the update now stays in the project's history without saying who started it
- If other people's projects are billed through one of yours, deleting your account now names that project and says its linked organizations must be unlinked first, instead of failing. Linked projects you own yourself are deleted with the account and no longer block you